We do our best to ensure that you receive our products in excellent condition. If, for some reason you are dissatisfied with what you received, please contact us as soon as possible so that we may address the problem. You must contact us within 24 hours of receiving the product so that we may take whatever action is necessary to begin the replacement process. If your product is damaged upon receipt, you must contact the appropriate shipper within 5 days. Keep all cartons and wrappings! We may request detailed information regarding the type of damage and a photograph of the damaged item(s) for our records.
1. Call UPS at 1-800-742-5877 to report damage
2. Keep cartons and wrapping. UPS may want to inspect the package
3. Call Esther’s European Imports at 1-608-527-2417
U.S. Postal Service
1. Call Esther’s European Imports at 1-608-527-2417
2. Return damaged merchandise, carton and wrapping with insurance number and our invoice to the post office you collected the package from.
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We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold. If you place an order on our site we can add your email to our customer contact email list. Any information you give to us will be held with care and will not be used in ways that you have not consented to.
We do use PayPal for your safe and secure payments. At the Check-out you will have a choice to use pay Pal or pay by Credit Card, we accept Visa, Master Card, Discover Card and American Express.
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You can trust that your order will be quickly processed and
safely delivered. We can ship products anywhere in the United
States using United States Postal Service and UPS. Please allow
7-10 business days for ground shipping.
If you absolutely need your order quickly or on a specific date, we encourage you to call us at 608-527-2417 to discuss shipping options.
The delivery time may vary depending on your specific location. While rare, inclement weather and other factors beyond the control of UPS, USPS or Esther’s European Imports may impact delivery times.
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